Last updated: April 27, 2026
By accessing or using the website, services, or any content provided by Agency Aid ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
Agency Aid provides trained, experienced, and bilingual virtual assistant ("VA") staffing services for insurance agencies. The specific scope, deliverables, hours, and rates of any engagement will be set forth in a separate service agreement or onboarding documentation between you and Agency Aid.
You must be at least 18 years of age and authorized to enter into binding contracts on behalf of yourself or the business you represent in order to use our services.
By submitting your contact information through any of our forms, landing pages, or advertisements (including Facebook and Instagram ads), you expressly consent to receive communications from Agency Aid via SMS, phone calls, and email regarding our services, follow-ups, appointments, and promotional offers. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For full details, see our Privacy Policy.
Fees for our services are described on our pricing page or in your individual service agreement. Unless otherwise agreed in writing, invoices are due upon receipt. Late payments may result in suspension of services. All fees are non-refundable except as expressly stated in your service agreement.
You are responsible for:
We treat all client and end-customer information shared with us as confidential and use reasonable administrative, technical, and physical safeguards to protect it. Our VAs are bound by confidentiality obligations as a condition of their engagement with Agency Aid.
All content on our website, including text, graphics, logos, and training materials, is the property of Agency Aid or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee specific business outcomes, sales results, or revenue increases from the use of our VAs. Agency Aid is not a licensed insurance producer and does not provide insurance advice.
To the fullest extent permitted by law, Agency Aid and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of our services. Our total aggregate liability for any claim arising under these Terms shall not exceed the fees paid by you to Agency Aid in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Agency Aid from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your violation of these Terms, or your violation of any law or third-party right.
Either party may terminate the service relationship in accordance with the terms set forth in the applicable service agreement. We reserve the right to suspend or terminate your access to our website or services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Agency Aid is headquartered, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of that jurisdiction.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at:
Agency Aid
Email: tyler@agencyaid.com