Question 1

How much do your VAs cost?

Accepted Answer

We have three simple tiers, billed per hour with no hidden fees:
• Trained VA — $9/hr
• Experienced VA — $12/hr (3+ years of insurance service experience, can be client facing)
• Bilingual VA — $15/hr (fluent in English and Spanish)

Every tier is available full-time (40 hrs/week) or part-time (20 hrs/week). We only place a VA with one client, so they're fully dedicated to your agency.

Question 2

Where are the VAs located?

Accepted Answer

Most of our experienced VAs are based in the Philippines. It's very common for people there to work as online freelancers, and there are tons of folks who have worked online for U.S. agencies for years. Because we pay a little better and have better benefits, we get applicants all day long from VAs who worked for other agencies. We don't poach — we don't do business that way — but we get these applicants, which is how we end up with people who have years of experience.

For our Latin American VAs, they're mostly in Nicaragua and Costa Rica. We also have a lot of callers in Jamaica — they aren't bilingual, but they have almost no accent, so they're great on the phones.

Question 3

How do you keep our data secure?

Accepted Answer

All of our VAs have malware protection installed on their workstations, and we also offer a screen tracker to every client at no extra charge — it's included in the service. It's optional. Some agencies don't want to use it because they don't want their VA to feel micromanaged, and that's fair. But many cyber and E&O carriers will want you to have it, and it really helps you pinpoint what happened if there's ever an issue.

Question 4

Are your VAs licensed?

Accepted Answer

No, the VAs aren't licensed. We went down that rabbit hole — but for the cost of getting a licensed and experienced offshore VA, you're better off hiring someone in the States. We can help you with that placement if you need it. Just ask to connect with our founder, Tyler.

Question 5

What can the VAs actually do?

Accepted Answer

Always verify with your state producer laws, but in pretty much every state, a licensed person has to gather information and present coverages back to the client — you can't talk coverages without a license. Outside of that, there's a ton they can do.

If you think about it, running a quote is just data entry once you have an intake form done. Our VAs handle:
• Running quotes
• Shopping renewals
• Mortgagee changes
• Sending ID cards
• Issuing certificates of insurance
• Answering phones and emails
• Basic client questions
• Sitting on hold with underwriters at Progressive (haha)

Anything your unlicensed CSR can do, a VA can handle.

Question 6

Why should I work with you and not someone else?

Accepted Answer

Our founder, Tyler, has been in your shoes. He started a scratch agency himself and built the VA program internally to help his own agency. Only after agents started asking for help did he turn it into a business — he never wanted to staff VAs for other agencies because he thought it was a competitive advantage for himself.

Our training program is genuinely stellar — over 900 training videos. But that alone doesn't move the needle. Pretty much everyone does training. There's a real difference between watching a video on quoting in Progressive and actually going into For Agents Only and running a quote.

That's why we built QuoteSim — a simulator that looks exactly like the inside of over a dozen carrier sites and raters. We give our VAs demo dec pages and they practice running real quotes as if they had credentials inside your system. It scores their accuracy, tells them how to improve, and sends us info on how to best coach them.

We also place a heavy emphasis on security — malware protection on every workstation and an optional screen tracker included free with the service.

Specialized VAs Built Exclusively for Insurance Agencies

Who We Serve

Trained Before Day One

Experienced Operators

Vetted & Secure

About Our VAs

Where they come from

How we train them

How we vet them

Watch & Learn

Do NOT Hire an Insurance VA Without Watching

How I Saved a Failing Insurance Agency

Why Most Insurance Agencies FAIL with VAs

Top Tasks for an Insurance VA

Top Tasks for a VA Inside of an Insurance Agency

How to Automate Your Insurance Agency

FAQs From Agents

Ready to See if a VA Is Right for Your Agency?